Refund policy

Returns & Cancellations

At MYL BERLIN, we want you to love what you receive. That’s why we offer a 30-day return policy, alongside your statutory EU right of withdrawal (14 days). Below, you'll find both our store policy and the legally required cancellation instructions for EU customers.

1. Voluntary Return Policy – 30 Days

You have 30 days after receiving your item to request a return.

To be eligible, the item must be:

  • in the same condition you received it (unworn/unused),

  • with original tags and packaging,

  • accompanied by the receipt or proof of purchase.

To start a return, email us at wearehere@mylberlin.com. Once your return is approved, we'll send you a return shipping label and instructions on how to send it back.

Returns must be sent to:

MBLG United UG (haftungsbeschränkt)
Elisabethkirchstraße 1
10115 Berlin, Germany

Items sent without prior return approval will not be accepted. For any questions, reach out at wearehere@mylberlin.com.

2. Damages & Issues

Please check your order upon arrival. If it’s defective, damaged, or incorrect, contact us immediately so we can make it right.

3. Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g. food, flowers, plants)

  • Custom or personalized items

  • Personal care goods (e.g. beauty products)

  • Hazardous materials, flammable liquids or gases

  • Sale items and gift cards

Not sure if your item qualifies? Just contact us.

4. Exchanges

Need something else? The quickest way is to return your original item and place a new order after your return is accepted.

5. Refunds

We’ll notify you once we’ve received and inspected your return. If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please note: It can take additional time for your bank or credit card provider to process and post the refund.

If it’s been more than 15 business days since approval, contact us at wearehere@mylberlin.com.

Your Statutory Right of Withdrawal (EU Customers)

The following applies to consumers within the European Union and is required by EU law.

A. Instructions for Cancellation

Right to Cancel
You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire 14 days after the day you (or a third party indicated by you, not the carrier) received the goods.

To exercise your right, you must inform us of your decision by sending a clear statement (e.g., via email or post) to:

MYL SK GmbH
Charlottenburger Str. 62
13086 Berlin, Germany
Tel: +49 (0) 30 233 29 29 13
Email: hello@mylberlin.com

You may use the model cancellation form below, but it is not required.

To meet the deadline, it’s sufficient to send your communication before the cancellation period expires.

Effects of Cancellation

If you cancel, we will refund all payments received from you, including delivery costs (except any extra charges for non-standard delivery), without undue delay and no later than 14 days after we are informed of your decision.

We may reduce the refund for any loss in value caused by unnecessary handling.

We will use the same payment method you used, unless otherwise agreed. You won’t incur fees for this refund.

We may withhold the refund until we receive the returned goods or proof you sent them back.

You must send back the goods without undue delay, and no later than 14 days after notifying us of the cancellation. You bear the direct cost of return shipping.

General Return Guidance (Non-Binding)

  1. Please return items in original packaging, including all components and accessories. If original packaging is unavailable, use secure outer packaging to prevent transport damage.

  2. Do not send returns freight collect (unfrei).

  3. These points are recommendations and not required to validly cancel your order.

B. Model Cancellation Form

(Only fill out and return this form if you wish to cancel the contract)

To:
MBLG United UG (haftungsbeschränkt)
Elisabethkirchstraße 1
10115 Berlin, Germany
Email: wearehere@mylberlin.com

I/We () hereby cancel my/our () contract of sale for the following goods () / services ():

  • Ordered on (*)

  • Received on (*)

Name of consumer(s):
Address of consumer(s):

Signature of consumer(s) (only if submitting on paper):
Date:

(*) Delete as appropriate